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Author Topic: LA Datacenter Network Issues  (Read 608 times)
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LA Datacenter Network Issues
« on: April 13, 2007, 04:22:06 PM »

At approximately 12:30 PM Pacific time a network switch at our LA datacenter failed. Several attempts to reboot the switch failed. The switch was then replaced and no further issues are anticipated. The problem doesn't show as downtime in our online server status page as the servers themselves were not down. You just couldn't get to them. This is another example of the proactive server management we have. Switches and routers etc will fail from time to time. Thanks to our management team the problem was proactively dealt with and the switch replaced.

~;-)

Bert
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mlski
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Re: LA Datacenter Network Issues
« Reply #1 on: April 13, 2007, 04:56:54 PM »

Anything on why I couldn't access anything zbox on Sunday for about a half hour or so?
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ZboX
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Re: LA Datacenter Network Issues
« Reply #2 on: April 13, 2007, 05:26:42 PM »

Anything on why I couldn't access anything zbox on Sunday for about a half hour or so?

Hi ML,
Sorry but to my knowledge there were no issues that I am aware of. Please, in the future if you experience any problems, no matter how brief, shoot me an email, and let me know which account (Mig or Aries) is having the problem. That way in the future if there are intermittent problems we can nail them down.

Thanks,

~;-)

Bert
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mlski
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Re: LA Datacenter Network Issues
« Reply #3 on: April 13, 2007, 11:11:26 PM »

Hi ML,
Sorry but to my knowledge there were no issues that I am aware of. Please, in the future if you experience any problems, no matter how brief, shoot me an email, and let me know which account (Mig or Aries) is having the problem. That way in the future if there are intermittent problems we can nail them down.

Thanks,

~;-)

Bert

I did send you an email - 2 as a matter of fact - on Sunday morning.  Like I said - nothing zbox was functional - couldn't get into any of my sites (one on each server), zbox forum, Jerry's pages - nothing.  And the last time I tried to email you at your zbox mail addy - it came back to me - so I emailed your hotmail acct.
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Re: LA Datacenter Network Issues
« Reply #4 on: April 14, 2007, 05:32:27 AM »

I did send you an email - 2 as a matter of fact - on Sunday morning.  Like I said - nothing zbox was functional - couldn't get into any of my sites (one on each server), zbox forum, Jerry's pages - nothing.  And the last time I tried to email you at your zbox mail addy - it came back to me - so I emailed your hotmail acct.

Hi ML,
I just looked at those emails. Sorry, but I've been slowly trying to get away from hotmail and have switched to gmail. The time on those emails is showing as around 6:30 am. This is weird as I was online and had checked the forum and was also working on the billing system during that time. Do you  still have a copy of the mail delivery notice you can send me?

Thanks,

Bert
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Re: LA Datacenter Network Issues
« Reply #5 on: April 14, 2007, 05:44:18 AM »

Doh! Haven't had enough coffee yet! I forgot to mention that if ZboX appears to be down use this emergency email addy:

911@zboxhosting.info

That goes to our E.I.C. server which is in another datacenter and on a different network than Mig and Aries.

~;-)

Bert
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Re: LA Datacenter Network Issues
« Reply #6 on: April 14, 2007, 07:41:45 AM »

hey youz guyz i noticed that some websites  down around sunday not just zbox afew web forums im in where down im wounding if there was some outage or something ,, i kept geting server cant connect pages on afew different servers it was like half the places id goto would connect and the other half dident i was not sure if it was firefox spazzing out my network connection  or them servers got hit with something that was trolling around or they all went down for maintenace or embarq was messing with me . later everything was ok
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Re: LA Datacenter Network Issues
« Reply #7 on: April 14, 2007, 04:12:13 PM »

hey youz guyz i noticed that some websites  down around sunday not just zbox afew web forums im in where down im wounding if there was some outage or something ,, i kept geting server cant connect pages on afew different servers it was like half the places id goto would connect and the other half dident i was not sure if it was firefox spazzing out my network connection  or them servers got hit with something that was trolling around or they all went down for maintenace or embarq was messing with me . later everything was ok

Hi Jer,
I thought of that also, so I checked both of your IP's and there isn't any connection between the two. Yours is based off of sprintlink and ML's is based off of Verizon and the two routes don't share any nodes that I could see. And I never did see anything in any of the forums I frequent about any issues on the East Coast. I asked our sysadmins about it and they hadn't heard of anything either and they say there weren't any issues at the ZboX DC on Sunday either. That's why I would really like to get a hold of that mail delivery failure notice. If there was a problem on our end, that notice would provide me with some ammunition for spankage.

~;-)

Bert
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Re: LA Datacenter Network Issues
« Reply #8 on: April 14, 2007, 05:02:26 PM »

The mail delivery failure was from a while back (and I can't remember what the issue was about then - but I either contacted you thru Hotmail or got up with Rox) - and since I couldn't connect to anything zbox - I just took a stab with the hotmail addy as I didn't know if the zbox addy would work since nothing else zbox seemed to be functional.  zbox & hotmail are the only email addys I had for you - had to use what I could.

I had troubles getting in between 7am eastern (soon after I woke up) and 7:30ish. 

My PC opens to my email - so I knew I had an online connection - email opened, messenger opened, but when I went to open an IE page (and I tried FF too) which opens to my FKey - nothing.  Tried both FMs - nothing, neither of my site homepages would come up - .net or .com and I tried the forum and Jerry's sites too - nothing - Page Cannot be Displayed.  And I didn't email you until I had tried everything I could think of - so that was close to 7:30 - and then poof - everything was back like nothing had happened at all.

Unlike Jerry - I had no problems with any other sites that I tried, but usually at that hour on Sunday I'm only working in Yahoo Groups to do the Sunday Funnies.

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garenasix
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Re: LA Datacenter Network Issues
« Reply #9 on: April 14, 2007, 05:22:39 PM »

common ML fess up ...  you broke the internet ... dident ya
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ZboX
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Re: LA Datacenter Network Issues
« Reply #10 on: April 15, 2007, 05:09:25 AM »

The mail delivery failure was from a while back (and I can't remember what the issue was about then - but I either contacted you thru Hotmail or got up with Rox) - and since I couldn't connect to anything zbox - I just took a stab with the hotmail addy as I didn't know if the zbox addy would work since nothing else zbox seemed to be functional.  zbox & hotmail are the only email addys I had for you - had to use what I could.

I had troubles getting in between 7am eastern (soon after I woke up) and 7:30ish. 

My PC opens to my email - so I knew I had an online connection - email opened, messenger opened, but when I went to open an IE page (and I tried FF too) which opens to my FKey - nothing.  Tried both FMs - nothing, neither of my site homepages would come up - .net or .com and I tried the forum and Jerry's sites too - nothing - Page Cannot be Displayed.  And I didn't email you until I had tried everything I could think of - so that was close to 7:30 - and then poof - everything was back like nothing had happened at all.

Unlike Jerry - I had no problems with any other sites that I tried, but usually at that hour on Sunday I'm only working in Yahoo Groups to do the Sunday Funnies.



Well I guess it's possible you experienced a hiccup in the switch before it failed yesterday. But even with just a hiccup it should have screamed for help to the sysadmins. It's also possible they dropped the ball. They are human after all. So in the future if something like this happens please email me at 911@zboxhosting.info so I can start asking some questions.

~;-)

Bert
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